Benefits:
- 401(k)
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
We are a prominent Personal Injury Law Firm and are looking for a Receptionist with a positive attitude who excels in customer service!
At our law firm, the receptionist serves as the initial point of contact for the firm by answering incoming calls from prospective and current clients in a timely manner. The receptionist is expected to provide world class client and customer service.
You must be a Fluent Spanish Speaker.
Responsibilities:
· Answers all incoming calls from potential clients, current clients, and service providers
· Listens empathetically and gets a clear explanation of who is calling, who they need to speak with, and what the call is regarding
· Understands which team members are available to take calls at all times and offers appropriate alternatives if the team member is unavailable
· Notifies an appropriate team member when taking lunches, taking breaks, or running errands to ensure phone coverage
· Answers all calls with positivity and empathy with a goal of world-class client service
· Receives and welcomes guests as they arrive
· Keeps office supply area clean and organized
· Tracks and monitors office supplies and orders as needed
· Keeps the mail area clean and organized and ensures postage and mailing supplies are available
· Notifies appropriate team member if any office areas or supplies are in need of repair
· Processes incoming and outgoing mail
· Checks mailbox daily to open, process, scan, and save mail appropriately and ensures the appropriate team member receives a copy
· Monitors outgoing mail tray to ensure outgoing mail is taken to the mailbox twice daily
· Ensures deliveries are brought to appropriate parties immediately
· Scans all incoming documents and sends to appropriate party
· Maintains utmost professional standards towards the Firm and its clients
· Other tasks as assigned
Qualifications and Skills:
· Strong customer service skills
· Fluent Spanish Speaker
· Ability to diffuse frustrated or upset callers
· Highly organized, efficient, and proactive
· Excellent communication skills
· Ability to maintain calm under pressure
· Flexible, adaptable, and open to constructive feedback
· Friendly, personable, positive, empathetic demeanor
· Solid knowledge of case management and systems
· General computer skills with working knowledge of Microsoft Word, Excel, Outlook and case management software
· Professional demeanor and appearance
· Strong personal focus on meeting or exceeding individual, department and Firm goals
· Ability to work effectively within a team-oriented work environment
Compensation: $20.00 - $26.00 per hour
Founded by attorneys Jason B. Javaheri and Yosi Yahoudai, the law firm of J&Y is committed to fighting for those who have been injured in an accident. Through our many years of personal injury practice, we know how difficult recovering can be as you try to get back to your normal routine. We will offer you our compassion and knowledge and give you peace of mind as we fight to obtain the compensation you deserve.
The law firm of J&Y serves clients in Los Angeles, San Diego, Orange County, San Bernardino County, San Francisco County, Sacramento County, and all of California. Our highly-skilled legal team will diligently serve your needs throughout the duration of your case.
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